Shipping Policy

Shipping Information

At ZenPulse, we are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received and verified. Orders are not processed on weekends or public holidays.

Delivery Time

Once dispatched, delivery typically takes 8–11 business days depending on your location within South Africa.

Please note that delivery times are estimates and may be affected by factors beyond our control, including weather conditions, courier delays, peak shopping periods, and public holidays.

Courier Partner

We proudly partner with Aramex South Africa to ensure reliable nationwide delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment's progress.

Shipping Coverage

We currently ship to all major cities and most regional areas throughout South Africa.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. ZenPulse cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact our support team and we will work with Aramex to investigate and resolve the issue as quickly as possible.

Damaged Deliveries

If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and product so that we can assist you promptly.

Contact Us

For any shipping-related questions, please contact our customer support team and we will be happy to assist you.

Thank you for choosing ZenPulse.